SHIPPING & RETURNSDelivery Information Most of our deliveries are made using the pallet network.Deliveries are made to the door only and do not include unpacking or any form ofinstallationAll orders over £500.00 are Carriage Paid (Zones 1 & 2). Under £500.00 will incur a £50.00 charge.Returns Policy Furniture Direct Supply Ltd may at its discretion exchange goods to the same valuesubject to the goods ordered in error being in saleable condition. However a 20%surcharge will be levied for handling and re-stocking. We would require notification within24 hours. Returns are at the customers expense.Faulty goods are covered under our Guarantee.